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Answer To Your Questions
How can I pay for my order?
You can pay for your order using three payment methods:
Cashon Delivery
OnlinePayment – Visa & MasterCard Debit & Credit Cards
What is the delivery time for my order?
Orders within Lahore: Delivered within 24 working hoursOrders across Pakistan: Delivered within 2-3 working daysInternational Orders: Delivered within 5-7 working days
What are the delivery charges for localorders?
Weoffer free shipping nationwide.
What should I do if I have received adefective/wrong product or incorrect quantity?
Ifyou receive a defective or incorrect product, please contact our CustomerService center within 24 hours of delivery. Email images of the defective/wrongproduct to support@ourbrand.com or call us at 0321-1234567. After 24 hours, wecannot take responsibility for the issue.
There’s a missing item in my order, whatshould I do?
If an item is missing from your order, please contact our Customer Service centerwithin 24 hours of delivery. Email us at support@ourbrand.com or call us at0321-1234567. We cannot address the issue if reported after 24 hours.
What is the difference between ‘add towishlist’ and ‘add to cart’?
Add to wishlist: Indicates interest in the product for potential future purchase. Add to cart: Indicates intent to purchase the product, proceeding towards the payment process.How are the delivery charges calculated for international orders?Delivery charges for international orders vary based on the weight of the parcel and thedelivery region.
Is it safe to pay with a credit/debitcard?
Yes,it is safe. All payment information submitted by our customers is keptconfidential. Credit and Debit Card payments are processed over a secureencrypted connection, ensuring the highest level of security andconfidentiality. Only authorized personnel have access to this information. Forfurther assistance, feel free to contact us at support@ourbrand.com or call usat 0321-1234567.