At Titliaan, we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our products, items purchased from our e-store cannot be exchanged or returned under normal circumstances.

Faulty, Damaged, or Incomplete Items

In the unlikely event that you receive a faulty, damaged, or incomplete ready-to-wear item, please contact our customer care team within 24 hours of receiving your order. We will assist you with an Online Store Credit option or a refund once the item is returned to our warehouse and inspected by our Quality Assurance team. If your refund request is approved, please allow up to 21 working days for processing. Requests made after 24 hours of receipt will not be entertained.

For assistance, email our customer care team at support@ourbrand.com. Our team will respond within 48 hours.

Please send your return package to:

Your Brand (PVT.) LIMITED

[Your Address]

[City, State, ZIP Code]

Order Cancellation

You may cancel your order within 24 hours of purchase. A cancellation fee of 5% of the paid amount will be deducted, and the remaining balance will be credited to your original method of payment. No refunds will be issued for cancellations made after 24 hours.

Online Store Credit

If you choose to receive Online Store Credit for a returned item, it will be issued by our customer care team. This credit is equal to the value of the returned product minus the shipping cost and can be used for any future purchase from our e-store. Online Store Credit is valid for 30 days from the date of issuance.

Made to Order / Custom Stitched Outfits

Please note that made-to-order or custom-stitched outfits cannot be returned, exchanged, or refunded.

Sale Items

Items purchased on sale are final and cannot be returned, exchanged, or refunded.

We appreciate your understanding and thank you for shopping with us. For any further assistance, please reach out to our customer care team at support@ourbrand.com.